This will be probably my shortest post ever!
Every project that you handle - there is an escalation mechanism / matrix defined. Many of us either do not use it in the fear of conflict, some overdo this , and many of us do it wrong!
Escalating a problem at the right time, to the right person with the adequate amount of information is the key for successful projects!
My observation:
Regarding #how to do it right -
The golden rule is - "Escalate to the right person who can unblock you!" - and that person need not have to be a leader.
While DACI is an effective model for decision-making , role clarity, and communications - crisis management is a different aspect all together!
Every project that you handle - there is an escalation mechanism / matrix defined. Many of us either do not use it in the fear of conflict, some overdo this , and many of us do it wrong!
Escalating a problem at the right time, to the right person with the adequate amount of information is the key for successful projects!
My observation:
- Excessive escalation can cause stakeholders and sponsors to get numb - hope you remember the 'cry wolf' story :)
- Not doing it with the fear of conflict is a sign of sheer un-professionalism!!
- Doing it with a business continuity aspect in mind is what gets praised!
Regarding #how to do it right -
The golden rule is - "Escalate to the right person who can unblock you!" - and that person need not have to be a leader.
While DACI is an effective model for decision-making , role clarity, and communications - crisis management is a different aspect all together!
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