Friday, April 25, 2014

Ops : Opposite of Luck?



Running effective and efficient Operations is definitely NOT an easy task!! And I do keep on saying that -  “Ops is against Luck!”

Lets consider the below scenarios: 

  • No one is  complaining and  you also don’t have a readily available report on how healthy your systems are , you actually might be in  trouble..
  • Or customers may be too angry , busy or confused to bring up issues - you should not count these days as your lucky ones!!
  • 'No  news' is NOT a good news !! 
  • Assuming  unresolved issues won’t reoccur again..  Also the strategy of duck and cover in the hope that the problem will disappear is a recipe for catastrophe

Someone rightly said - luck is just a thin wire between survival and the worse!!

You may consider them as Luck , while may be so - diligence probably  is what we need along with our willingness to act for consistent efficiency.

But How..?  below may be couple of real life scenarios:

If you own production - negotiate your own production readiness and excellence with ‘Why’, ‘When’ and ‘What’.  It might be overly cautious, BUT we should apply a lens to understand whether the said change ‘now’ will bring real benefit or it can wait for a favorable time. 

Does your PD consider operations as their customers? If NOT speak up.  Set expectations correctly so that you don’t have to struggle to setup monitors and metrics overnight to support production from early next morning.

Also - we should know when to pull the brake on projects , and prepare for actual traffic and earn $

Relying on your firefighting superhero and showering praise on their heroics should be handled with a diff mindset of permanent resolution by getting into the root.

Yep!   Sin kills….!! and Luck is always to blame :-)

No comments:

Post a Comment

8c tips for Freshers / NCG's

I have been having a great company with some of the very talented NCG’s ( New College Hires/ Grads ) last ~2yrs.  I work for Intuit I...